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  • Is there a difference between Artificial Grass and Synthetic Turf?
    No... Artificial Grass, Artificial Turf, Synthetic Turf & Synthetic Grass are all interchangeable names that describe the same products.
  • How does your Artificial Grass hold up to harsh elements?
    All of our Synthetic Turf is extremely durable to both hot and cold climates and has an average lifespan of 15-20 years. It is constructed to withstand all the harsh elements and has a UV resistant polyethylene fiber system which prevents fading.
  • Does your turf need infill?
    Yes. All turf requires infill which adds support, stability, uniformity and absorbency characteristics. It is also important to help the grass blades maintain their integrity & shape. Infill helps to weigh down the turf which expands and contracts with weather and temperature. And finally, it adds ballast for stability and helps prevent the matted-down look.
  • What is the Warranty and what does it cover?
    YES, all of our products come with a 15 year warranty. The average lifespan of our turf is typically 15 to 20 years or more depending on application and usage. Please see our Warranty Policy for more detailed info.
  • What Turf maintenance or upkeep is required?
    Synthetic Turf does not require much maintenance when compared to natural grass. However, routine cleaning and grooming can be necessary depending on application, location and usage. It is good practice to keep the turf clean and free from debris (dust, leaves, dirt) when necessary using a leaf blower or stiff brush broom. Brush your Turf with a stiff broom and add additional infill when necessary to help prevent the fibers from flattening. How often will depend on traffic, usage, & sometimes weather. For any additional maintenance questions please email us:
  • How do I clean the Turf?
    Most stains can easily be cleaned with water, mild soap & water (Dawn Dish Soap), or vinegar & water. Dust, dirt and debris can be removed using a broom or leaf blower. Make sure to remove any pet waste and hose area off to keep it germ free. All of our Turf is stain resistant so most substances can be easily cleaned up with just water. Blood and other fluids can be washed with a mixture of vinegar and water or mild soap and water.
  • What does Face Weight and Total Weight refer to?
    Face Weight refers to how many ounces of yarn are used per square yard of turf. Total Weight refers to the total weight of the turf including all yarn fibers and backing per square yard of material. Usually the higher the number, the higher the quality. All of our turf has a high face weight and total weight and is of the best quality.
  • What types of payment do you accept?
    We accept all major credit cards and PayPal over our secure server. If you do not feel comfortable paying online, please call us and we can process your payment manually.
  • How long before my order ships?
    Our Turf rolls usually ship between 7-10 days from the time the order is placed. We will always do our best to get your order to you as fast as possible.
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